The UPS Store in 5047 West Main Street

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  Absolutely terrible. I would give zero stars if I could. Went online prior to going to the store and saw that there were multiple options for shipping (including both an am and pm second day air shipping option). When I arrived at the store the ship the package, I specifically asked for the second day air AM option. The ground shipping was expected to arrive on the same day, although at any time, which I even commented on, saying that it was $20 less expensive but I wanted to be guaranteed that it would arrive in the morning. The employee confirmed that it was guaranteed, so I paid the extra and left. The day the package should have arrived in the morning, it didn't arrive until the afternoon. Needless to say, I was furious, because why would I pay 3 times as much money for something to arrive in the afternoon, when I could have paid $10 for ground shipping with the same expected arrival. I called the store that day, and was told I would receive a call back. No call came. I called again, told the story and was promised a call back at 11:30 the next day. The next day, no call all day. All weekend, no call. I called again, and after speaking with the employee who made the mistake, was still told there was nothing they could do because it was entered into the system differently! Because THEY made a mistake. Because I had the unfortunate belief that I should trust what the employees say when I ask multiple times. And still nothing. So on top of wasting my money, and the business wasting my time with lack of effort and no follow through on their promise to call me back, they make no effort to rectify the situation. Customer service - absolutely not. Ship somewhere else where a guarantee is a guarantee, and not only if the employee doesn't make a mistake. A place like UPS that should have a good reputation and want to make things right. You'd be better off shipping through papa johns. At least if you tell them that your pizza wasn't made correctly, they'll correct it, regardless of what THEY entered into the system. (I realize papa johns doesn't ship, it's just a metaphor). This ups has terrible customer service, and a truly atrocious lack of remorse for THEIR mistakes.
  By Adrienne Kaufman, May 29, 2017
• ★ ★ ★ ★ ★
  I didn't have any problems when I went in service was ok in my opinion
  By Ace Boogie, February 27, 2017
• ★ ☆ ☆ ☆ ☆
  I have been doing business with this store for a number if years! I visited the store recently and the clerk (bald Caucasian male) was very rude and in deserving of a termination letter! I will try my hardest to NEVER visit this store again! Poor customer service and common sense is definitely lacking and I am using these words out of respect (something that wasn't displayed) I walked out of the store due to the treatment I witnessed and called to have the package redelivered.
  By III fEE, November 04, 2016

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About The UPS Store in Kalamazoo